1. How services are purchased
JOBWP initially offers scoped technology services for businesses. A written quotation or accepted order identifies applicable fees, milestones, subscriptions, third-party licenses and payment terms.
2. Cancellation requests
If you want to cancel a requested or active service, contact us through your client account or email [email protected]. Include the service or invoice reference and requested effective date. The terms of an accepted order or project agreement govern notice periods and any remaining charges, subject to applicable law.
3. Refund assessment
Refund requests are reviewed against the agreed scope, payments received, work performed, non-refundable third-party charges disclosed in the agreement, and any mandatory legal rights. We will explain the outcome and any applicable amount in writing. This page does not promise automatic refunds or deny rights provided by applicable law.
4. Recurring services
If an ongoing subscription or support arrangement is activated, the applicable order specifies its billing cycle, renewal and cancellation terms. Turning off a recurring payment method by itself may not cancel an existing service agreement.
5. Billing questions
Clients may review invoices and submit a support request using the customer portal. For a direct enquiry, email [email protected].